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RETURN & REFUND POLICY:
There will be no refund made on purchases of Lectures-on-Demand or Clinical Videos unless the order was duplicated in error (the customer was charged twice for viewing the same lecture or clinical video). Cancellation of gIDE Online Library Membership must be received within 7 days of purchase. DVDs and gIDEPads may not be returned for refund or exchange unless broken upon opening or defective upon viewing.
If the item is still sealed in the original packaging, gIDE will exchange it or offer a refund based on the original method of payment. Products from opened packages will only be exchanged if deemed defective.
MASTER CLINICIAN PROGRAM CANCELLATION & REFUND POLICY:
Initial deposit is non-refundable.
Initial deposit and 1st installment payment are non-refundable after Session I.
Initial deposit, 1st and 2nd installment payments are non-refundable after Sessions I & II.
Initial deposit, 1st, 2nd, and 3rd installment payments are non-refundable after Sessions I, II, & III.
All payments received prior to Session IV are non-refundable regardless of participation during session IV.
In special circumstances when course completion postponement is approved by gIDE, fees may be applied. Refund policy is applied based on date of first enrollment.
REPLACEMENT:
In the case of a defective DVD, the product must be returned within seven (7) days and deemed defective by gIDE Customer Support in order to be eligible for a replacement.
DEFECTIVE ITEMS:
If you discover what you believe is a product defect, please contact gIDE Customer Support at +1 310-696-9025. Such a defect, if any, is covered under the terms of your product”s warranty.
Please refer to the warranty information and other supporting documentation that was shipped with your order. (See Product Warranty section below for specific information about gIDE”s product warranties.)
ELECTRONIC SOFTWARE DOWNLOADS:
Using a valid gIDE Account, you can select downloadable software products for purchase in the gIDE catalog. At the time of checkout, we will obtain an authorization on the credit card you have provided.
Once credit card authorization has been received, you will receive instructions in the form of a link to begin viewing your Lecture-on-Demand and/or Clinical Video.
If the transmission is interrupted in any way, you can use your gIDE account and password to begin the process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase.
If gIDE cannot obtain authorization to charge the credit card submitted, gIDE will send instructions, via email, for completing the purchase. Please read the product information for Electronic Software carefully.
Software purchases are non-refundable. Electronic Software Sales Tax Applicable sales tax will be charged for software purchases where required by local law based on the jurisdiction in which the purchaser resides.
HOLD HARMLESS:
gIDE Institute bears no responsibility for the outcome of patient treatment skills & techniques that are learned from their programs.
By using our Site you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing” means using cookies on a computer or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United States. If you reside outside the US your personally identifiable information will be transferred to the US, and processed and stored there under US privacy standards.
By visiting our Site and providing information to us, you consent to such transfer to, and processing in the US.
Our primary goals in collecting personally identifiable information are to provide you with the product and services made available through the Site, including, but not limited, to the Service, to communicate with you, and to manage your registered user account, if you have one.
If you desire to have access to certain restricted sections of the Site, you will be required to become a registered user, and to submit certain personally identifiable information to gIDE. This happens in a number of instances, such as when you sign up for the Service, or if you desire to receive marketing materials and information. Personally identifiable information that we may collect in such instances may include your IP address, full user name, password, email address, city, time zone, telephone number, and other information that you decide to provide us with.
In addition, we may use your contact information to market to you, and provide you with information about, our products and services, including but not limited to our Service. If you decide at any time that you no longer wish to receive such information or communications from us, please un-follow us, or follow the unsubscribe instructions provided in any of the communications.
When you visit the Site, our servers automatically record information that your browser sends whenever you visit a website (“Log Data” ). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click. For most users accessing the Internet from an Internet service provider the IP address will be different every time you log on. We use Log Data to monitor the use of the Site and of our Service, and for the Site’s technical administration. We do not associate your IP address with any other personally identifiable information to identify you personally, except in case of violation of the Terms of Service.
Like many websites, we also use “cookie” technology to collect additional website usage data and to improve the Site and our service. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information. gIDE may use both session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage by our users and web traffic routing on the Site, and to improve the Site and our services. A session cookie enables certain features of the Site and our service and is deleted from your computer when you disconnect from or leave the Site. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.
We engage certain trusted third parties to perform functions and provide services to us, including, without limitation, hosting and maintenance, billing, customer relationship, database storage and management, and direct marketing campaigns. We will share your personally identifiable information with these third parties, but only to the extent necessary to perform these functions and provide such services, and only pursuant to binding contractual obligations requiring such third parties to maintain the privacy and security of your data.
gIDE cooperates with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal process (including subpoenas), to protect the property and rights of gIDE or a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
gIDE may sell, transfer or otherwise share some or all of its assets, including your personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity’s planned processing of your information differs materially from that set forth in this Privacy Policy.
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