Terms of Service


There will be no refund made on purchases of Lectures-on-Demand or Clinical Videos unless the order was duplicated in error (the customer was charged twice for viewing the same lecture or clinical video). Cancellation of gIDE Online Library Membership must be received within 7 days of purchase. DVDs and gIDEPads may not be returned for refund or exchange unless broken upon opening or defective upon viewing.

If the item is still sealed in the original packaging, gIDE will exchange it or offer a refund based on the original method of payment. Products from opened packages will only be exchanged if deemed defective.


Initial deposit is non-refundable.

Initial deposit and 1st installment payment are non-refundable after Session I.

Initial deposit, 1st and 2nd installment payments are non-refundable after Sessions I & II.

Initial deposit, 1st, 2nd, and 3rd installment payments are non-refundable after Sessions I, II, & III.

All payments received prior to Session IV are non-refundable regardless of participation during session IV.

In special circumstances when course completion postponement is approved by gIDE, fees may be applied. Refund policy is applied based on date of first enrollment.


In the case of a defective DVD, the product must be returned within seven (7) days and deemed defective by gIDE Customer Support in order to be eligible for a replacement.


If you discover what you believe is a product defect, please contact gIDE Customer Support at +1 310-696-9025. Such a defect, if any, is covered under the terms of your product”s warranty.

Please refer to the warranty information and other supporting documentation that was shipped with your order. (See Product Warranty section below for specific information about gIDE”s product warranties.)


Using a valid gIDE Account, you can select downloadable software products for purchase in the gIDE catalog. At the time of checkout, we will obtain an authorization on the credit card you have provided.

Once credit card authorization has been received, you will receive instructions in the form of a link to begin viewing your Lecture-on-Demand and/or Clinical Video.

If the transmission is interrupted in any way, you can use your gIDE account and password to begin the process again. Once you complete your order, you will receive a separate email acknowledgment that provides information about your purchase.

If gIDE cannot obtain authorization to charge the credit card submitted, gIDE will send instructions, via email, for completing the purchase. Please read the product information for Electronic Software carefully.

Software purchases are non-refundable. Electronic Software Sales Tax Applicable sales tax will be charged for software purchases where required by local law based on the jurisdiction in which the purchaser resides.


gIDE Institute bears no responsibility for the outcome of patient treatment skills & techniques that are learned from their programs.